Support

Last updated 8 November 2026

Get in touch

Konfide is made by one person, and that person reads every message. Write to support@konfide.app with what happened, which device you were using, and roughly when. Expect a reply within a couple of days.

Because your content is encrypted on your device, we cannot see your notes, entries or tasks, so please describe the problem rather than expecting us to look at the data. The Copy diagnostics button in Settings copies a short block of version and account identifiers that helps us find your crash reports; paste it into your message if you can.

Getting started

  • Create an account with an email address, Sign in with Apple, or Google. The account is what lets your devices find each other.
  • Set up your vault. The first device creates the keys that protect your content and shows you a recovery key. Save it somewhere safe: a password manager is ideal.
  • Keep the passkey setup offers you, so the vault unlocks with Face ID, Touch ID or your device passcode. The recovery key is the fallback when a passkey is not available.
  • Sign in on your other devices with the same account and unlock with a passkey or the recovery key. Everything syncs within a few seconds while the apps are open.

Common questions

I lost my recovery key. Can you reset it?

No, and neither can anyone else: your content is encrypted with keys we never hold. That is the point of Konfide, and it is why the app asks you to save the key when it is created. If you still have a device that unlocks with a passkey, your content is safe there and keeps syncing; a way to issue a fresh recovery key from the apps is coming, and we will say so here when it lands. If you are locked out of every device with no passkey, the content cannot be recovered. You can delete the account and start again.

My passkey is not offered on a new device.

Passkeys live in your iCloud Keychain (or the password manager you chose), so the new device needs to be signed into the same one. Until it is, unlock with your recovery key.

Changes from one device are not showing on another.

Both devices need to be signed into the same account and online. Pull down on a list to refresh on iPhone and iPad, or press ⌘R on the Mac. If a sync has failed, the app shows a banner at the top with a Retry button. If it keeps failing, send us the text of the banner.

Does Konfide work offline?

Yes. Everything you have already synced is on the device and can be read and edited without a connection. Changes are kept locally and sent when you are back online.

Reminders are not arriving.

A task with a due time reminds you at that time; an all-day task reminds you at 9am. Reminders are scheduled on the device itself, so the device you want to be reminded on needs to have opened the app recently and have notifications allowed in the system Settings. Nothing about your tasks is sent to a server to make this work.

Can I get my data out?

Notes and journal entries are written in Markdown and can be selected and copied as text. Tasks can be added to your calendar or exported as a calendar file from the task's menu. A full export is on the list; write to us if it matters to you and we will tell you where it stands.

How do I delete my account?

Settings → Account → Delete account, on any device. This removes the account and all of its encrypted content from our servers. It cannot be undone, and because we cannot read your content we cannot restore it afterwards.

Is Konfide free?

Yes. There are no advertisements and no analytics on what you write. If a paid tier for heavy storage ever arrives, everything you have today stays as it is.

Privacy

What Konfide stores, what it cannot read, and who else is involved is set out in the privacy policy.